| Over Thirty Years Experience in the Point of Sale and Cash Register Industry. Based in Washington State, serving Seattle, Tacoma, Bellevue, And all of the Greater Puget Sound Area, and Western Washington |
| National Business Systems Inc |
| 1-800-863-2274 Toll Free 253-839-9636 Local 253-839-2670 Fax |
NBS Home Page Digital Dining POS Aldelo POS Keystroke POS
Microsoft RMS POS Microsoft POS Sharp Cash Registers Casio Cash Registers
SAM4s Cash Registers Samsung Cash Registers Cash Register Supplies Cash Register Parts
Cash Register Support POS Support
Microsoft RMS POS Microsoft POS Sharp Cash Registers Casio Cash Registers
SAM4s Cash Registers Samsung Cash Registers Cash Register Supplies Cash Register Parts
Cash Register Support POS Support
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Cash Register and POS System Support
National Business Systems Services and Supports all of the products we offer. Our staff includes factory trained field
support technicians. Our regular hours of support are Monday through Friday 8am to 5pm excluding holidays. After
hours and Holiday emergency support is available by calling our main phone number and selecting the option for
Emergency Support.
Support Packages
We offer support several different ways. Of course we have the traditional method of time and materials at our regular
rates but in addition we offer Pre-Paid Support Packages which is the most cost effective way to support your POS
System. Our Pre-Paid Support Packages are available in the following sizes:
Pre-Paid packages give you a very generous discount off our regular rates. Pre-Paid packages do not expire annually
but rather when you have used the last 15 minutes of time.
Please feel free to call us at 1-800-863-2274 to discuss what form of support would be best for your specific need.
National Business Systems Services and Supports all of the products we offer. Our staff includes factory trained field
support technicians. Our regular hours of support are Monday through Friday 8am to 5pm excluding holidays. After
hours and Holiday emergency support is available by calling our main phone number and selecting the option for
Emergency Support.
Support Packages
We offer support several different ways. Of course we have the traditional method of time and materials at our regular
rates but in addition we offer Pre-Paid Support Packages which is the most cost effective way to support your POS
System. Our Pre-Paid Support Packages are available in the following sizes:
- 5 Hour Package
- 10 Hour Package
- 20 Hour Package
Pre-Paid packages give you a very generous discount off our regular rates. Pre-Paid packages do not expire annually
but rather when you have used the last 15 minutes of time.
Please feel free to call us at 1-800-863-2274 to discuss what form of support would be best for your specific need.
Free Support Blog (many FAQs and solutions to common problems regarding Digital Dining,
Keystroke, MS-POS, MS-RMS, Sharp Cash Registers, SAM4s Cash Registers and more can be found here.)
Keystroke, MS-POS, MS-RMS, Sharp Cash Registers, SAM4s Cash Registers and more can be found here.)
Free Training Classes NBS offers FREE continuing education classes every quarter on Digital
Dining and Keystroke Point of sale Systems. Please click here for the details or to register for a Free Class Digital
Dining or Keystroke POS class
Dining and Keystroke Point of sale Systems. Please click here for the details or to register for a Free Class Digital
Dining or Keystroke POS class
| Sign Up for our Digital Dining or Keystroke POS System Support email newsletter (includes notification of our free training classes) |
Virtual Technician for
your POS System
Now you can have your own in house technician working
24 hours a day 7 days a week, for just pennies a day! Our
Virtual Technician Product not only monitors the vital
aspects of your POS system but it can even make some
repairs before you even knew anything was ever wrong!
For more information please read the detailed information
below. For pricing and installation please call David Riley
Jr. at 1-800-863-2274
your POS System
Now you can have your own in house technician working
24 hours a day 7 days a week, for just pennies a day! Our
Virtual Technician Product not only monitors the vital
aspects of your POS system but it can even make some
repairs before you even knew anything was ever wrong!
For more information please read the detailed information
below. For pricing and installation please call David Riley
Jr. at 1-800-863-2274
Our Virtual Technician Sets a New Standard in Customer Service Our Virtual Technician remote monitoring tool
helps you identify trouble before it happens. It's a 24/7 solution that keeps you informed about your POS system so
that you can in some cases completely prevent downtime!
How does it work? Our Virtual Technician is a total solution for monitoring, alerting and optional remote control. It is
offered as a Software Service solution which requires no additional hardware. End-Users and our Help desk
Technicians have access to the statuses of your system via a dashboard accessed through a web browser. A system’s
status or health is based on the information or heartbeat provided by the VT Software that resides on your point of
sale system. The information that is sent from the agent to the dashboard is done through a secure connection.
If I have Anti-Virus, Spam or Internet security software installed in the POS system can you monitor that
software? Yes, Virtual Technician can monitor this and other applications to ensure that they are running properly
and doing their job protecting the computer or performing other tasks. In addition, Virtual Technician can monitor the
age of anti-virus definitions and generate a warning for out-of-date definitions.
Can Virtual Technician let me know if my system did not batch my credit cards sales? Yes, in most cases
Virtual Technician will monitor whether your system posted the credit card batch and inform you if it did not.
Does Virtual Technician Inform me of Data Back Failures? Virtual Technician has the ability to check the location
of your backed up data and confirm whether the file has been recently updated or not. If your back up was not
updated Virtual Technician will notify you and our service department.
Does Virtual Technician Perform Data Back Ups? Yes with a soon to be released option Virtual Technician will
perform an automated back up of the data you choose to a secure off-site data center.
How am I contacted when a high priority alert occurs? The Virtual Technician dashboard allows you to configure
filters and the priority of the alerts, as well as how you would like to be notified based on the type and severity of the
alert. Options can include email, text message to a PDA/cell phone or even a specially-formatted message to your help
desk.
What are the security risks at the point of sale system? The Virtual Technician agent that resides at the point of
sale system or server only communicates from the POS/server to our hosted servers via a secure connection. The e
Virtual Technician dashboard is hosted in a world-class data center. All communication is using SSL over standard
internet ports. Thus there are no issues with access through network security firewalls. Because all communication is
initiated from the agent to the hosted server, the risks normally associated with inbound communications do not exist.
What Else Can Virtual Technician Monitor? • IP Settings or Changes • System Restarts • Disk Space • Services •
Processes • CPU Spikes • Bandwidth Spikes • Installed Software • Internet connectivity • System Restart • Version
Changes • Archiving • Interfaces • CC Batch Settlement • Key Services • Key Processes • Data Synchronization •
System Backups • Others based on POS
helps you identify trouble before it happens. It's a 24/7 solution that keeps you informed about your POS system so
that you can in some cases completely prevent downtime!
How does it work? Our Virtual Technician is a total solution for monitoring, alerting and optional remote control. It is
offered as a Software Service solution which requires no additional hardware. End-Users and our Help desk
Technicians have access to the statuses of your system via a dashboard accessed through a web browser. A system’s
status or health is based on the information or heartbeat provided by the VT Software that resides on your point of
sale system. The information that is sent from the agent to the dashboard is done through a secure connection.
If I have Anti-Virus, Spam or Internet security software installed in the POS system can you monitor that
software? Yes, Virtual Technician can monitor this and other applications to ensure that they are running properly
and doing their job protecting the computer or performing other tasks. In addition, Virtual Technician can monitor the
age of anti-virus definitions and generate a warning for out-of-date definitions.
Can Virtual Technician let me know if my system did not batch my credit cards sales? Yes, in most cases
Virtual Technician will monitor whether your system posted the credit card batch and inform you if it did not.
Does Virtual Technician Inform me of Data Back Failures? Virtual Technician has the ability to check the location
of your backed up data and confirm whether the file has been recently updated or not. If your back up was not
updated Virtual Technician will notify you and our service department.
Does Virtual Technician Perform Data Back Ups? Yes with a soon to be released option Virtual Technician will
perform an automated back up of the data you choose to a secure off-site data center.
How am I contacted when a high priority alert occurs? The Virtual Technician dashboard allows you to configure
filters and the priority of the alerts, as well as how you would like to be notified based on the type and severity of the
alert. Options can include email, text message to a PDA/cell phone or even a specially-formatted message to your help
desk.
What are the security risks at the point of sale system? The Virtual Technician agent that resides at the point of
sale system or server only communicates from the POS/server to our hosted servers via a secure connection. The e
Virtual Technician dashboard is hosted in a world-class data center. All communication is using SSL over standard
internet ports. Thus there are no issues with access through network security firewalls. Because all communication is
initiated from the agent to the hosted server, the risks normally associated with inbound communications do not exist.
What Else Can Virtual Technician Monitor? • IP Settings or Changes • System Restarts • Disk Space • Services •
Processes • CPU Spikes • Bandwidth Spikes • Installed Software • Internet connectivity • System Restart • Version
Changes • Archiving • Interfaces • CC Batch Settlement • Key Services • Key Processes • Data Synchronization •
System Backups • Others based on POS
Optional Off-Site Backup Service Virtual Technician has an optional Off-Site Backup and Recovery as an
integrated component. This will allow you to have your POS system data stored in a world-class data backup and
storage server system in a cost-effective manner. Configured specifically for POS systems, our technicians and you
will be able to configure and monitor your backups through the Virtual Technician interface.
Using the Virtual Technician Dashboard, you along with our technicians can receive alerts, should there ever be a
problem with your data not backing up. Should the unthinkable ever happen at least you will be able to rest assured
that you will have a fresh back up of your data safe and secure just waiting to be restored. Don't let yourself become a
victim of data loss.
integrated component. This will allow you to have your POS system data stored in a world-class data backup and
storage server system in a cost-effective manner. Configured specifically for POS systems, our technicians and you
will be able to configure and monitor your backups through the Virtual Technician interface.
Using the Virtual Technician Dashboard, you along with our technicians can receive alerts, should there ever be a
problem with your data not backing up. Should the unthinkable ever happen at least you will be able to rest assured
that you will have a fresh back up of your data safe and secure just waiting to be restored. Don't let yourself become a
victim of data loss.